Why customer support is important when buying an e-scooter

Are you buying an e-scooter and looking forward to long-lasting driving pleasure? Unfortunately, after a few kilometres you experience a tyre blowout – apparently a production defect. You drive to the shop where you bought your electric scooter, but they do not have any spare parts in stock that could fit your electric scooter. Your e-scooter is no longer operational and you could have saved yourself the purchase of your e-scooter.

Select e-scooter supplier with spare parts availability

One way you could avoid this dilemma with your e-scooter is to choose the right supplier. It is best to choose an electric scooter supplier who is also interested in the customer after the purchase has been made. Most electric scooter suppliers do not care at all about spare parts availability or customer support. There are, however, a few where you pay a little more for an e-scooter, but these suppliers make it a priority that spare parts for their e-scooter models are constantly available.

Fast delivery times of spare parts for your electric scooter are an advantage

Even if some suppliers have e-scooter spare parts in stock, delivery often takes many working days. In the meantime, your e-scooter stands around unused. Here, too, a reliable e-scooter provider is in demand. Spare parts for your electric scooter must be available quickly, otherwise your beloved e-scooter will not be operational. However, if you choose an e-scooter supplier with fast delivery times, you will have continuous riding pleasure with your electric scooter.

Reliable electric scooter supplier

There are now many electric scooter suppliers on the market. However, some of them disappear again because they did not provide an all-round carefree package for the sale of their electric scooters. Of course, the lack of spare parts is also getting around in the electric scooter scene. Blogs are written about the electric scooters that are not positive and, of course, bad word of mouth also sets in about the lack of spare parts at the respective electric scooter supplier. This is not conducive to business, especially since a buyer of an electric scooter will inform himself thoroughly before buying. Therefore, it is also important for the electric scooter supplier to provide sufficient spare parts.

Support with the installation of the electric scooter spare part

Hardly any e-scooter supplier offers workshop services, but if you buy from a supplier who does, your e-scooter will be back in working order in no time. Even if the electric scooter provider does not offer workshop services, support during installation is a great advantage. In the end, all that matters is that your e-scooter is roadworthy again. Especially when buying e-scooters from huge suppliers like Ninebot, you are often on your own when it comes to repairs. The spare parts of the respective e-scooter model are often not available and their e-scooter, for which they have paid a hefty sum, is not operational. These scenarios are avoidable with thorough research into the right e-scooter provider.

E-scooter tuning usually comes to a bad end

The demand for tuning the e-scooters is increasing immensely. However, the electronic components of electric scooters are usually only designed to comply with traffic regulations. This means that the electronics of the electric scooter will break down over time and can only be repaired by a specialist workshop. Here too, choosing an electric scooter supplier whose after-sales service is a key focus is definitely a big advantage. We can also help you with serious damage to your electric scooter. However, tuning your electric scooter is not recommended, it is dangerous and the life span of your electric scooter will be reduced immensely.

Would you like to learn more about the comscoot Eco and comscoot Performance or don’t know which e-scooter model is better suited to your needs? Our comparison video of the two models will help you make the right choice for your comscoot e-scooter.